Frequently Asked Questions (FAQ)

    Q: What kind of payment options do IOlines Network offer ? 
    IOlines Network offers a variety of payment options as below:
    METHOD 1: CREDIT CARD / Online transfer
    Offline bank-in / online transfer (cash or cheque)
    Kindly contact us at: for offline payment method,
    After bank-in, please email us the proof of payment with the following details:
    1. Order reference no.
    2. Your name and contact no.
    3. Payment amount and indicate if cash or cheque.
    4. Date and time of bank in
    5. Cheque number if payment by cheque
    Please note that order will only be processed after the cheque is cleared or cash is deposited.
    Q: I cannot remove and add items into my shopping cart. Why and how to resolve this ?
    It should be a memory problem from your browser. Please follow steps on below link to delete the cookies:
    Q: I have signed up to IOlines Network but cannot login with my password. Why ?
    One of the possible problem is that your account is not verified. A email with verification link had been sent to your registered email address for verification, please click on the verification link to activate your account.
    Alternatively, kindly contact us at for technical assistance.
    Q: I have a user account with IOlines Network but forgot my password, what should I do ?
    It is easy, go to My Account page and click on the Forgot password link. You will be prompted with a window and please enter your email address (it must be the same email address you registered with IOlines Network. The password will be sent automatically to the registered email address.
    Q: I have a user account with IOlines Network, how do I change my personal info and shipping address ?
    Go to My Account page, login and you can modify your account details there.
    Q: Can I buy from IOlines Network without creating an account ?
    Unfortunately no. However once you have created an account with us, it will be easier for you to shop with us next time. Just use your login (your email address) and password next time you shop with us. All your personal and address information will be automatically retrieved from your account.
    Q: How do I know IOlines Network latest news and promotions ?
    Just subscribe to our newsletter, which we published monthly. Or you can subscribe to our RSS Feed to get latest updates about our New Arrivals, Best Seller Products and Special Deal.
    Q: How can I unsubscribe from the newsletter mailing list ?
    You can unsubscribe by email us at with the message title Unsubscribe and we will remove your email from the mailing list.
    Q: I have received a few emails from IOlines Network. What are Orders Received, Orders Processed and Payment Receipt?
    Order Received: This email informs you that IOlines Network has received your orders and will process it as soon as possible.
    Order Processed: This email confirms  IOlines Network has processed your order. 
    Order Shipped: This email confirms that  IOlines Network has delivered/shipped the order to your shipping address.
    Q: Can I return an item after it is delivered to me?
    Yes, you can. However, there are terms and conditions for this. Please refer to the << Return & Refund Policy link>> for more information on this.
    Q: I can't find a particular product/item I want from <> online store, what can I do ?
    Kindly contact us at for further enquiries. We will try our best to assist you or recommend you an alternative.